JapsPOS Support
How can we help?
Our support team helps you set up, run, and grow your business with JapsPOS. Reach out any time — we usually reply within one business day.
Email support
Best for detailed questions, account requests, and screenshots.
hello@japstech.tech
Phone helpline
Speak with our team for urgent issues affecting your sales.
+1 (929) 687-6662
WhatsApp chat
Quick questions and step-by-step help from your phone.
Start a chat
Support hours
Monday – Saturday, 9:00 AM – 7:00 PM (ET)
Response time
Within 1 business day; critical issues prioritized
When contacting us, include
Business name, device model, app version, and a screenshot if possible
Frequently asked questions
Download JapsPOS from the App Store, create your business account, and follow the setup steps to add your store details, tax rates, and products. You can add products one by one, scan their barcodes with your device camera, or contact us to help import an existing product list.
JapsPOS runs on iPhone and iPad with a recent version of iOS / iPadOS. It works with common Bluetooth and network receipt printers, barcode scanners, and cash drawers. If you are unsure whether your hardware is compatible, send us the model number and we will confirm.
Yes. Core selling features keep working offline, and your sales are synced to the cloud automatically once your connection is restored. An internet connection is required for initial sign-in, cloud backup, multi-device sync, and ecommerce integrations.
Go to Settings → Users to invite staff members. Each user can be assigned a role (such as cashier or manager) that controls access to features like refunds, discounts, reports, and inventory adjustments.
Open Settings → Integrations and connect your ecommerce platform. Once connected, products, stock levels, and orders stay in sync between your store and JapsPOS. Our team can assist with setup on request.
Yes. Your data is encrypted in transit and backed up to secure cloud servers, so you can sign in on a new device and continue where you left off.
On the sign-in screen, tap “Forgot password”, enter your registered email address, and follow the link we send you. If you do not receive the email within a few minutes, check your spam folder or contact support.
In the App, go to Settings → Account → Delete Account and confirm. You can also email us from your registered address with the subject “Account deletion request”. Deletion is permanent, so export any reports you need first. See our Privacy Policy for full details.
If you subscribe through the App Store, billing is handled by Apple. You can view, change, or cancel your subscription at any time in your device Settings → [your name] → Subscriptions. Refund requests for App Store purchases are handled by Apple at reportaproblem.apple.com.
Still need help?
Send us a message and a JapsPOS specialist will get back to you. For questions about how we handle your data, read our Privacy Policy.